Client guide

Internal regulations

  • If you want to bring food for patients from outside the hospital, be sure to inform the head of the ward.
  • If there is a need for a companion, only the companion of the same sex is allowed to be in the patient's room, subject to other criteria.
  • Smoking in the hospital environment, especially in the patient's room, is completely harmful and endangers everyone's health.
  • You can visit the hospital prayer hall at any hour of the day to perform religious duties.
  • Every patient who applies for a private room fills out the application form the day before admission.
  • Each patient can have a companion of the same sex, and it is possible to change the companion on the ground floor, but it is not possible for men and women to visit outside of visiting hours.
  • It is not advisable for children under 12 years old to be admitted to the hospital due to the necessity of taking care of their health.
  • If you make an online appointment and do not come at the specified time and day, you can go to the hospital reception unit located in the clinic unit.
  • The entry and exit of any type of medical device is done with the notification of the regulations
  • Meeting hours: every day from 15:00 to 16:00 (except for special departments(
  • The movement of authorized persons during non-meeting hours is possible only if they have a case of hospitalization.
  • It is mandatory to carry identification documents, including the national card.
  • Smoking is prohibited in the entire interior of the hospital.
  • It is mandatory to observe all the laws regulations and customs of the country's social communication inside the hospital. In this way, all respected clients and patients are expected to strictly observe the Islamic hijab and Sharia standards.
  • It is forbidden to use mobile phones near the special departments due to the interference in the waves of the monitors, which may lead to injury and disturbance in the identification of cardiac problems of patients.